FAQ

RETURNS

Can I return/exchange my order?
All sales are final.


SHIPPING

What carriers do you use?
USPS & UPS

 

When will my order ship?
Unless otherwise noted, your order is packed and shipped within 1-2 business days of your purchase. For pre-order items please allow up to 8 weeks for shipping.  

 

How long does delivery take in the USA?
Once shipped, average delivery time for domestic orders is 3-5 business days.

How can I track my order?
A tracking number will be provided when your order has been shipped. If you still haven't received it, please contact us with your order #; full name at info@courtland333.com 

Please be patient, as tracking information can take a few days to update.

 

What if I entered the wrong shipping address?
If you have provided an incorrect address and your order has not already shipped, we will do our best to update your order with the correct address.

 

What if my order was returned to sender?
If your package is returned to us for any reason you will be responsible for paying for the package to be sent again.

 

ORDERS

What is a pre-order?

Preorders allow you place your order for a special item ahead of a release date. Preorders are listed with an estimated ship date, this is when we are told to expect the items to arrive so we can begin shipping. This is not a guaranteed date for shipment. These are estimated dates only and subject to change for several reasons that are out of our control. 

What is my order status?
You will receive an order status page when you checkout, feel free to save that page or email us for it. You can also email us with your order # via info@courtland.com

Can I cancel my pre-order?

 

If you would like to cancel your order, please contact us right away at info@courtland333.com

 

When you submit your request please include 'cancel' and your order number in the subject line so we can quickly assist you (ex. CANCEL ORDER #1234567)​


We will do our best to cancel your order before it ships. The sooner you contact us to cancel the more likely it will be we can cancel before shipment.



PAYMENT

What payments do you accept?
We accept Paypal only.